Refund policy

You have 30 days from the date of your order to return an item for a store credit or exchange, or 14 days from the date you receive your order to request a refund.
Once your return is received and approved, please allow 4–7 business days for your return to be processed.

Please note that return shipping costs are the responsibility of the customer. We do not cover any return fees. All returned items must: be unworn and unused, be in original condition, and have all original tags attached.

Sale items
Items purchased during a sale or promotion period are non-refundable.
If you return a sale item, a store credit only will be issued.

How to start a return before sending your return, you must contact us by email to request a return form support@fam1997.com

Returns sent without prior approval may not be accepted.
Returns address
FAM 1997 – RETURNS
[Your fulfilment / warehouse name]
[Street address]
[City, Postcode]
[Country]